Terms of service

I. WEB SALES CONDITIONS

The clauses of the sales conditions of the WEBSITE: https://retorn.com, administered by POCURULL, SL, with CIF: B-08795759, address: RIBERA DEL CONGOST, 34, NAVE-A, Postal Code: 08520, Town: LES FRANQUESES DEL VALLES, Province of BARCELONA, regulate the online marketing and sale of our products.

Consent of the data subject: By registering on this website, the Customer provides their personal data for processing, accepting the purchase conditions set out through a Check Box or Button in the PURCHASE form.

Due to the content and purpose of the WEBSITE, persons wishing to obtain information must complete the contact form, while those wishing to purchase the products offered on this website must register through the USERS/CUSTOMERS form, obtained by completing the REGISTRATION form. Their data will be incorporated into an automated file for protection and used for the commercial relationship between the customer and the website administrator, in application of GDPR-EU-2016/679, Organic Law 3/2018 on the protection of digital rights, Directive LSSI-Electronic Commerce-34/2002, latest update 09/05/2023, Law 11/2022 General Telecommunications, Directive 2011/83/EU on consumer rights, and Law 3/2014 of March 27 amending the consolidated text of the General Law for the Protection of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, updated 29/06/2023.

Minor consent: Article 6, section f, of GDPR-EU-2016/679, and Organic Law 3/2018 on the Protection of Digital Rights, in its Article 84 (protection of minors on the internet), states that when the data subject is under 16 years old, they cannot consent to an online business collecting their personal data. Their legal representatives (parents or guardians) must do so on their behalf, unless the minor is at least 16 years old, in which case their consent is lawful.

1. INFORMATION ON WEBSITE CONTENT:

The WEBSITE: https://retorn.com, administered by POCURULL, SL, is dedicated to the online sale and marketing of products and the production of high-quality natural foods with maximum nutritional, environmental, residual, and energy efficiency for companion animals, offering the best for pets’ needs.

1. PRODUCT PRICES AND SHIPPING:

The prices displayed through the WEBSITE include VAT on all products, and shipping within mainland Spain is free for orders over 39 euros. Shipments below this amount and destinations to the Balearic and Canary Islands will depend on weight, volume, and distance. The applicable rate will be shown upon acceptance of the purchase in the MY CART section. For shipments to the Canary Islands, customs expenses must be considered and will be borne by the customers.

1. ORDER FORMALIZATION:

Once the order has been formalized, meaning acceptance of the sales conditions and website terms of use, and confirmation of the purchase process in the MY CART section, the administrator of the website, https://retorn.com, will send an email to the USER/CUSTOMER confirming the details of the order and purchased products.

1. PAYMENT METHOD:

The USER/CUSTOMER shall pay in euros (€) at the time of order confirmation for the purchased products.

The USER/CUSTOMER must pay the corresponding amount for their order using the following payment systems: DEBIT CARD, VISA, MASTERCARD and others, CASH ON DELIVERY, and BANK TRANSFER.

Payments made by bank transfer will not make the order effective until the amount has been credited to the website administrator’s account.

The USER/CUSTOMER must notify the website administrator of any improper or fraudulent charge in the payment system used via email at info@retorn.com or by phone at +34 93 846 77 13 as soon as possible so the website administrator may take the necessary steps.

4.1. WEBSITE SECURITY MEASURES:

This WEBSITE, https://retorn.com, complies with PCI-DSS (Payment Card Industry – Data Security Standard) regulations, mandatory for all websites storing, handling, and processing sensitive financial information such as bank card details.

The WEBSITE: https://retorn.com, implements the highest commercially available security measures in the sector. The secure server establishes a connection so information is transmitted encrypted using 128-bit to 256-bit algorithms. By using the SSL (“Secure Socket Layer”) protocol, which consists of cryptographic protocols providing privacy and integrity in secure communications between the client and the website administrator.

II. TERMS OF USE AND PRIVACY POLICY

These Terms of Use and Privacy Policy regulate the use, according to Law 34/2002, updated 09/05/2023, on Information Society Services and Electronic Commerce, of the WEBSITE: https://retorn.com, owned by POCURULL, SL, with NIF: B-08795759, registered in the Mercantile Registry of BARCELONA, Volume: 42718, Folio: 71, Section 8, Sheet: B-68750, with address at RIBERA DEL CONGOST, 34, NAVE-A, Postal Code: 08520, LES FRANQUESES DEL VALLES, Province of BARCELONA.

1. INFORMATION ABOUT THE WEBSITE:

Through its WEBSITE, https://retorn.com, owned and administered by POCURULL, SL, online marketing and sale of specialty pet food products are carried out, integrating sustainability into business, production, and human development.

1.1. ADVERTISING ON THE WEBSITE:

The Website: https://retorn.com may host advertising or sponsored content. Advertisers or sponsors are solely responsible for ensuring that the information displayed complies with applicable laws. POCURULL, SL shall not be liable for any errors, inaccuracies, or irregularities contained in advertising or sponsored content.

1.2. ACCESS TO USER REVIEWS:

Comments displayed on this website, https://retorn.com, by customers and users of POCURULL, SL, are governed by Royal Legislative Decree 24/2021 of November 2, amending the consolidated text of the General Law for the Protection of Consumers and Users approved by Royal Legislative Decree 1/2007.

Article 20.4 states that commercial practices in which a website entrepreneur provides access to consumer reviews about goods and services must contain information on whether the entrepreneur guarantees that such reviews have been submitted by consumers who have actually used or purchased the good or service. For this purpose, the entrepreneur must provide clear information to consumers on how reviews are processed.

USERS have access to write reviews about the activity and service of this website through a specific form, and by accepting this Privacy Policy they agree to share their data and personal image.

Published content, together with their name and profile photo, may also appear on third-party websites using embeddable Google widgets or the Google Maps Platform API and others.

If you do not wish to share your experience, images, videos, or location, do not use this service to publish content.

1.2. NEWSLETTER:

POCURULL, SL provides a Newsletter for the promotion and information of our services to customers who wish to subscribe through the form available on the website, registering with their email address and accepting the Terms of Use and Privacy Policy of our website. This service uses the technological solutions of POCURULL, SL. By explicitly accepting the Terms of Use and Privacy Policy, the user agrees to the processing of their data for this service.

1. WEBSITE AVAILABILITY:

The website administrator will do everything possible to resolve all questions and requests from USERS as quickly as possible.

However, on occasions and due to causes difficult to control by the website administrator, such as human errors or computer system incidents, the speed ultimately provided to USERS may not be adequate to carry out the requested sales management.

If the purchase management is unavailable or the registration process cannot be completed after submitting the sales form, the USER will be informed by email of the total cancellation of this process.

1. WEBSITE SECURITY:

The WEBSITE: https://retorn.com implements the highest commercially available security measures in the sector. The secure server establishes a connection whereby information is transmitted encrypted using 128-bit to 256-bit algorithms, ensuring that it is only intelligible and understandable by the USER’s device and the WEBSITE. By using the SSL (“Secure Socket Layer”) protocol, predecessor of the TLS (“Transport Layer Security”) protocol, which are cryptographic protocols providing privacy and integrity in secure communications over a communication network, commonly the internet, guaranteeing that information transmitted through said network cannot be intercepted or modified by unauthorized elements, ensuring that only legitimate senders and recipients have full access to the communication, guaranteeing:

1. That the USER is communicating their data to the website administrator’s server center and not to any other pretending to be such.
2. That between the USER and the website administrator’s server center, the data are transmitted encrypted, preventing possible reading or manipulation by third parties.
3. ACCESS AND STAY ON THE WEBSITE:

4.1. OUR CONTENTS:

USERS are entirely responsible for their conduct when accessing information on the WEBSITE while browsing it and after having accessed it.

As a consequence, USERS are solely responsible before the website administrator and third parties for:

1.- The consequences arising from use, for unlawful purposes or effects or contrary to this document, of any WEBSITE content, whether prepared by the website administrator or not and officially published under its name.

2.- The consequences arising from use contrary to the content of this document and harmful to the interests or rights of third parties, or that may damage, disable, or impair the WEBSITE or prevent normal use by other users.

The website administrator reserves the right to update contents whenever deemed appropriate, as well as remove, limit, or prevent access to them temporarily or permanently, and deny access to the WEBSITE to USERS who misuse contents and/or breach any of the terms and conditions contained herein.

The website administrator informs that it does not guarantee:

a).- That access to the WEBSITE and/or linked websites will be uninterrupted or error-free.

b).- That the content or software accessed by USERS through the website or linked websites does not contain errors, computer viruses, or other elements that may cause alterations in their systems or electronic documents and files stored therein, or cause any other type of damage.

c).- The usefulness of the information or content of the WEBSITE or linked websites that USERS may use for personal purposes.

1. MODIFICATION OF TERMS AND CONDITIONS OF USE:

The website administrator reserves the right to modify, at any time, the presentation and configuration of the WEBSITE, as well as these terms and conditions of use.

Therefore, the website administrator recommends that USERS carefully read the terms and conditions each time they access the WEBSITE.

USERS will always have these terms and conditions available in a visible and freely accessible place for any consultation they may wish to make.

1. OUR WEBSITE LIABILITY:

The website administrator assumes no liability arising, by way of example but not limitation, from:

1.- The use that USERS may make of the WEBSITE or linked websites, whether prohibited or permitted, infringing intellectual and/or industrial property rights.

2.- Possible damages suffered by USERS caused by normal or abnormal functioning of search and location tools for contents and/or access to the WEBSITE, errors or problems generated in the development or implementation of the technical elements available on the WEBSITE.

3.- The contents of pages USERS may access through links included on the WEBSITE, whether authorized or not.

4.- Access by minors (under 16 years old) to the contents included on the WEBSITE, responsibility for which lies with their parents or guardians, including the use of internet control tools regarding the sending of personal data without prior authorization from their legal guardians.

The website administrator shall not be liable in any case when there occur:

a.- Errors or delays in access to the WEBSITE by the USER when entering their data in the registration form, slowness or impossibility of receiving purchase confirmation by recipients, or any anomaly arising when such incidents are due to internet network problems, force majeure, or any unforeseeable contingency beyond the website administrator’s good faith.

b.- Errors or incidents occurring in communications, deletion or incomplete transmissions, such that website services are not guaranteed to be constantly operational.

c.- Errors or damages caused to the website by inefficient or bad-faith use of the service by the USER.

d.- Non-operation or problems with the email address provided by the USER for sending confirmation of purchases made.

In any case, the website administrator undertakes to solve any problems that may arise and provide all necessary support to the USER in order to reach a quick and satisfactory solution to the incident.

Likewise, the website administrator has the right to carry out promotional campaigns to encourage the registration of new users in its online service.

1. INTELLECTUAL AND INDUSTRIAL PROPERTY:

The website administrator holds all rights over the content, design, and source code of this page and WEBSITE, especially, but not limited to.

USERS are informed that these rights are protected by current Spanish and international legislation on intellectual and industrial property, Royal Legislative Decree 1/1996, latest amendment 30/03/2023.

Directive-EU-2019/790 of the European Parliament and Council of April 17, 2019 on copyright and related rights in the digital single market.

Without prejudice to the foregoing, the content of the WEBSITE is also considered software, and therefore all current Spanish and European Community regulations on the matter apply.

Likewise, copying, reproduction, adaptation, modification, distribution, commercialization, public communication and/or any other action involving infringement of current Spanish, European and/or international legislation on intellectual and/or industrial property, as well as use of website contents without the prior express written authorization of the administrator, is strictly prohibited.

The website administrator informs that no implicit license or authorization is granted over intellectual and/or industrial property rights or any other rights or property directly or indirectly related to the contents included in the WEBSITE: https://retorn.com.

Only use of the contents of the web domain for informational and service purposes is authorized, provided that the source is cited or referenced, the user being solely responsible for misuse thereof.

1. APPLICABLE LAW AND ARBITRATION:

These terms and conditions of use are governed by applicable Spanish legislation. To resolve any dispute or conflict arising from them, the parties submit to the jurisdiction of the courts of GRANOLLERS, judicial district of LES FRANQUESES DEL VALLES, city of origin of POCURULL, SL, owner of the WEBSITE, unless the law imposes another jurisdiction.

8.1. DISPUTE RESOLUTION:

Under Law 7/2017, Article 40.5, incorporating into Spanish law Directive 2013/11/EU and Regulation-EU-524/2013 of the European Parliament and Council, Article 5.1, regarding alternative dispute resolution in consumer matters: Online dispute resolution platform: (click here).

1. NULLITY:

Should any clause of these terms and conditions of use be declared null and void, the remaining clauses shall remain in force and be interpreted taking into account the will of the parties and the purpose of these terms and conditions.

The website administrator may refrain from exercising any of the rights and powers conferred in this document, which shall not imply waiver thereof unless expressly recognized by the administrator or due to statutory limitation applicable in each case.

1. DATA PROTECTION AND PRIVACY POLICY:

USERS undertake to browse the WEBSITE and use its contents in good faith.

In compliance with GDPR-EU-2016/679, Organic Law 3/2018, LSSI-34/2002, and Law 9/2014 General Telecommunications, we inform you that completion of any form existing on the WEBSITE: https://retorn.com, or sending an email to any of our mailboxes implies acceptance of this privacy policy, as well as authorization to the website administrator to process the personal data provided, which will be incorporated into the file owned by POCURULL, SL, Data Controller and/or website administrator.

USERS’ data will be used for sending online and physical management communications carried out by the website administrator via email.

By merely visiting the WEBSITE, USERS do not provide personal information nor are they obliged to do so.

The website administrator undertakes to maintain the utmost confidentiality regarding the information provided and use it solely for the stated purposes. The website administrator assumes that data have been entered by their owner or authorized person and are correct and accurate.

Likewise, POCURULL, SL informs users of the possibility to exercise rights of access, allowing website users to know what personal data the administrator holds and to receive a response within 30 days provided the data are retained; rectification, objection, erasure, restriction, and portability. These rights may be exercised by any means leaving proof of sending and receipt to the address of the WEBSITE administrator or the Data Protection Officer’s email: dpd@grupqualia.com, attaching a photocopy of ID or alternative documentation proving identity.

Complaints may be submitted before the Supervisory Authority, AEPD.

Unless otherwise communicated, we will understand that your data have not been modified, that you undertake to notify us of any changes, and that we have consent to use them in order to maintain the relationship between both parties.

Sending your data through the forms on our website is obligatorily subject to your having read/accepted the Terms of Use and Privacy Policy.

In accordance with Law 34/2002 on Information Society Services and Electronic Commerce, Article 21, we request your consent to send advertising communications we consider may be of interest by email or any other equivalent electronic communication method. This consent shall be accepted through the acceptance of these terms of use via a checkbox at the bottom of the form or webpage.

To modify, update, or cancel personal data, the USER shall write from the email account associated with their account to info@retorn.com, with the subject indicating the matter to consult or modify.

Therefore, the USER is responsible for the accuracy of the data and the website administrator shall not be responsible for inaccuracies in USERS’ personal data.

According to current data protection legislation, the website administrator has adopted the appropriate security levels for the data provided by USERS and has also installed all means and measures within its reach to prevent loss, misuse, alteration, unauthorized access, and extraction thereof.

1. LSSI-CE AND DATA PROTECTION CERTIFICATES

POCURULL, SL, owner of the website https://retorn.com, is advised on electronic commerce and Data Protection regulations such as GDPR-EU-2016/679, Organic Law 3/2018, and LSSI-CE-34/2002 by GRUP QUALIA, and therefore receives a certificate in digital image format to display on its website.

Last updated: 14/12/2023